![]() I've also come across a few issues with supply ordering but am not sure what that was about as I believe supervisors are following up on these issues to ensure they are resolved. It would also be handy to be able to e-mail out to people from the program as the previous software we used could do this and it makes a little less work than having to put a note in, email it to whoever through outlook, then put it in my report. I also find some pages take a long time to load which could just be my internet and not the program as I do live rural with not the greatest internet, but that's pretty frustrating. I end up opening a lot of screens to find information I need while not losing what I am working on currently and it's a lot of opening and closing screens and I get lost with all the screens.Īlso I'd like to be able to open up the clients file by clicking on their name in a nurses list but I haven't figured out how to do that yet. Also being unable to keep filters the same on screens so I don't have to re-enter filters all the time if I have to reopen the screen. I'm finding it is not easy to use from a on call coordinator stand point, having to open multiple screens while dealing with other responsibilities in my position. It has been better of late, but for several months it crashed every morning with Alayacare witnessing it and having no real solution other than to use less math. Data Exploration to a large degree does not work. The last "solution" I got from Zendesk was not to use math in reports. Note tho, I am an advanced user and my problems are usually systemic. To date I have not gotten an actual solution to a problem from Zendesk. Zendesk does not seem to be coordinated with the internal workings of Alayacare. More often than not, the answer is not a solution, but a promise to address it. I always have to repeat the problem multiple times, as often as ten, before getting an answer. Technical support is too bureaucratic, requiring multiple zoom meetings when a simple email exchange should suffice. The off-line mode for caregivers is unreliable and clumsy to use. ![]() The one-day delay between data input and access to data exploration is a killer and inhibits all aspects of daily business, sometimes adding a week to an otherwise 30 minute process. This requires us to change the functionality of the multiplier every time there is a change in the holiday bill pay.īecause our billing and payroll requires a lot of manual calculation, this affects our reporting. There is only 1 type of holiday multiplier available when we have holidays that are paid at 2x. ![]() ![]() Holidays, the system doesn't understand a holiday is from midnight to midnight and we are force to split any overtime visits going into and out of the holiday to properly bill and pay. The system should have a feature to bill overtime. In addition, holiday hours are calculated in with the overtime hours which should not be the case in our region.īill - have to use another software to bill for overtime. It requires alot of manual work and a cheat sheet during payroll. Unfortunately the current pay rate features and functionality do not work for our company. Payroll - we are unable to set up pay rates for specific clients. This will help visit verification happening in real life/timely matter. We are not able to filter by clock in/out percentage to mass approve visits. Right now we can only mass reject visits when we have a specific code we are rejecting OR cancelled visits. Visit verification - being able to use the filter and mass approve.
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